Privacy  Policy

 1. Introduction:

Welcome to www.StudyCounselors.com or www.studycounselors.com.np, a platform operated by Study Counselors Pvt. Ltd. ("Study Counselors," "we," "our," or "us"). We are dedicated to protecting the privacy and security of your personal information. This Privacy Policy is designed to provide a comprehensive overview of how we collect, use, store, and safeguard your data when you interact with our platform. This Privacy Policy is applicable to all stakeholders, including students, educational consultancies, universities, colleges, and any other service providers or users of the Platform (collectively referred to as "you" or "your").

Information that you post/publish on the Site is available to the public at large to see and use. Users of the Site are advised to exercise discretion in disclosing the extent of the information on the Site for the users to see and use. Any information posted/published will be at your own risk, and the Site does not take any liability to protect the misuse of the same.

By using this Site, you agree to the terms of this privacy policy. Please read the following policy to understand how your personal information will be treated as you use our services. The following discloses our information gathering and dissemination practices.

2. Information We Collect

We collect a variety of information to ensure the effective delivery of our services. The types of information we collect may include Users (Students and Visitors) personal information, Service Providers (Educational Consultancies or Authorized Representative), Institution’s (Colleges and Universities) information through the following process:

2.1 Users (Students and visitors) Information:

When users create an account, complete their profile, we may collect personal information such as name, email address, phone number, date of birth, passport number, academic certificates, country of study, names of studied institutions, remarks, and other identifying information that is essential for offering different services.

2.2 Service Provider’s Information or Content:

We collect a diverse range of content and information through a formal registration and listing process, including: provider's official name, seal, logo, images, video, description of services offered, overview of facilities, data on current and past students, certification details such as copy of registration certificates, PAN (Permanent Account Number), company license, proof of authorized representative certificates from universities/colleges (institutions), provider certifications, established year of the company, counselors' personal information such as experience, qualifications, participation records, images, details of branches and locations, copy of authorization license, organizational structure and key personnel, service offerings and areas of expertise and  client testimonials and so on.

2.3 Universities/Colleges (Institutions) Information:

We collect various types of information and content related to institutions via service providers (authorized representatives) through the listing process. This includes the institution's official name, seal, logo, images, video, description of services offered, overview of facilities, data on current and past students, accreditation and certification details, admission-related information, scholarship opportunities, program offerings and curriculum, contact information and location, faculty and staff profiles, and promotional literature for the institution's programs. Authorized representatives can list university and program-related information only if they have obtained permission from the educational institutions to promote, publish, or list on third-party websites such as our platform.

2.4 Financial Information:

We collect financial information to ensure transparency and detailed insights into educational services. This includes:

2.4.1 From service providers (authorized representatives):

    We collect service providers' financial data such as counseling fees, processing fees, documentation fees, test preparation fees, and other service-related fees (visa application, travel arrangements, accommodation). Additionally, we collect institutions' financial data such as detailed fee structures (lab fees, library fees), cost of living estimates, institutional tuition fees, scholarship and financial aid programs, payment and refund policies, financial reports and statements, detailed breakdown of fees for various services, and additional costs or fees. This information is collected from service providers (authorized representatives) through the listing process on our platform.

2.4.2 From Users (Students and Visitors):

We collect payment information (bank account details, credit/debit card information, transaction history), scholarship and financial aid applications and awards, tuition fee payments, outstanding balances, and any other relevant financial details necessary for providing our services.

2.5 Technical Information:

We collect technical information to ensure the effective operation and security of our platform, as well as to enhance the user experience. The types of technical information we collect include:

2.5.1 Device Information:

We collect information about the devices used to access our platform, including IP addresses, browser types, operating systems, and device identifiers.

2.5.2 Log Data:

Our servers automatically record information when users access our platform, including the pages visited, time and date of access, and any errors encountered.

2.5.3 Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to understand user preferences, customize content, and analyze site traffic. Users can manage cookie preferences through their browser settings.

2.5.4 Usage Data:

We collect information on how users interact with our platform, such as search queries, clicked links, and time spent on different sections of the site. This helps us improve our services and provide personalized recommendations.

2.5.5 Location Information:

With user consent, we may collect and process information about their geographic location to provide location-based services and content.

2.6 Usage Information:

Details regarding your interactions with our Platform and service providers, including the pages you visit, the actions you take, and the duration of your visits.

3. How We Use Your Information

3.1       Users (Students and visitors) Information:

We are dedicated to connecting students with a wide range of service providers, including educational consultancies, to enhance their national and international educational experiences. Here's how we use your information to ensure a seamless and personalized service:

3.1.1 Account and Profile Management:

When users (students and visitors) create an account or complete their profile on our platform, we use personal information such as name, email address, phone number, date of birth, passport number, academic certificates, and other essential details.

3.1.2 Service Facilitation:

When users (students and visitors) create an account or complete their profile on our platform, we use personal information, your documents as well as other essential details. This includes scheduling appointments, processing service requests, and ensuring that you receive relevant information about academic programs and services. When users book an appointment with service providers, the service providers can view and download your personal data as well as documents for profiling and processing your application to study abroad according to your desire.

3.1.3 Appointment Scheduling:

Personal information is used to book and manage appointments with educational consultancies, their authorized counselors, institutions, and other service providers. This ensures a smooth and organized process for students to receive the necessary guidance and support.

3.1.4 Communication:

 We use contact information to communicate important updates, service notifications, and promotional offers tailored to the user's interests and educational needs. This ensures that students are kept informed about opportunities and services that are relevant to them.

3.1.5 Feedback and Support:

Students' remarks and other identifying information help us provide better support and respond to feedback effectively, improving the overall user experience. We use this information to address user concerns and enhance provider’s services.

3.1.6 Data Analysis:

Aggregated and anonymized data is used for internal analysis to understand user behavior, preferences, and trends. This enables service providers to continually enhance their services, making them more user-friendly and effective in meeting students' needs.

3.1.7 Data Security:

We prioritize the security and confidentiality of your information. Our platform employs industry-standard measures to protect your data from unauthorized access and misuse.

3.2 Service Provider’s Information:

At StudyCounselors.com.np, we utilize the collected data to enhance the connectivity between students, parents, educational institutions, and service providers. Here's how we use the information:

3.2.1 Provider Profiles:

By creating detailed profiles for each service provider, including educational consultancies, institutes, and other essential services. These profiles feature the provider's official name, seal, logo, images, and description of services offered, giving students and parents comprehensive insights into their offerings.

3.2.2 Facilities Overview:

The overview of facilities provided by each service provider helps students and parents understand the resources and support available to them.

3.2.3 Student Data:

Information on current and past students helps us provide testimonials, success stories, and insights into the experiences of others, aiding prospective students in their decision-making process.

3.2.4 Certification Verification:

We verify certification details, including registration certificates, PAN, company licenses, and authorized representative certificates from universities/colleges. This ensures that all listed service providers meet the necessary legal and professional standards.

3.2.5 Company Information:

Details about the established year of the company, branches, locations, and organizational structure provide transparency and help users gauge the reliability and reach of the service providers.

3.2.6 Counselor Information:

We collect and display counselors' personal information, such as experience, qualifications, participation records, and images, to help students and parents select the best counseling support for their needs.

3.2.7 Authorization and Licensing:

Copies of authorization licenses and provider certifications ensure that all services listed on our platform are authorized and credible.

3.2.8 Service Offerings:

By detailing each provider's service offerings and areas of expertise, we help students find the specific support they need, whether it’s educational counseling, financial services, or legal advice.

3.2.9 Client Testimonials and Case Studies:

We use client testimonials and case studies to highlight successful outcomes and positive experiences, providing additional assurance to prospective users of our platform.

3.3. Institutions(University/Colleges) Information:

At StudyCounselors.com.np, we use the information collected from educational institutions via their authorized representatives through the listing process to provide valuable insights to students and users. Authorized representatives are required to obtain permission from educational institutions before listing or promoting their information on our platform. This ensures that all institutional data shared is authorized and aligns with the institution’s consent and policies. Here's how we utilize the information:

3.3.1 Showcasing Institutional Information:

The institution's official name, seal, logo, images, description of services, and overview of facilities are displayed on our platform to provide students with a comprehensive view of what each institution offers. This helps students make informed decisions about their educational choices.

3.3.2 Program and Admission Details:

Information on program offerings, curriculum, admission-related details, and scholarship opportunities is used to inform students about available academic programs and financial aid options. This ensures that students have access to accurate and up-to-date information when considering their study options.

3.3.3 Contact and Location Information:

Contact details and location information of institutions are used to facilitate easy communication and navigation for students who wish to inquire further or visit the institutions.

3.3.4 Faculty and Staff Profiles:

Information about faculty and staff profiles is used to give students insights into the qualifications and expertise of the teaching staff, helping them assess the academic environment and support available at the institution.

3.3.5 Promotional Literature:

Promotional materials for the institution’s programs are featured on the platform to highlight key offerings, achievements, and unique aspects of the institution. This aids in effectively promoting the institution's programs to prospective students.

3.3.6 Accreditation and Certification:

Details regarding accreditation and certification are showcased to validate the credibility and quality of the institution’s programs, ensuring students that they are considering reputable and recognized educational options.

3.3.7 Student Data:

Data on current and past students, including national and international students, may be used to illustrate the institution’s success and track record. This provides prospective students with insights into the institution’s impact and reputation.

3.3.8 Enhancing Platform Functionality:

The collected information helps us improve the functionality and user experience of the platform by ensuring that the information presented is accurate, comprehensive, and useful for students seeking educational opportunities.

3.3.9 Supporting Decision-Making:

By presenting detailed and verified institutional information, we support students in making well-informed decisions regarding their educational paths, enabling them to choose institutions that best fit their academic and career aspirations.

4. How We Share Your Information

At StudyCounselors.com.np, we share collected information in a manner that aligns with our service nature and ensures the effective functioning of our platform. Here's how we share the information:

4.1 Students or Users information

4.1.1 With Service Providers:

Your personal information may be accessed by different service providers with whom you have made an appointment for processing study abroad applications. This includes your name, email address, phone number, date of birth, passport number, academic certificates, and other identifying details. These service providers may include educational consultancies, authorized counselors, institutions, universities, colleges, banks, insurance companies, travel agents, and other service providers that you choose to engage with through our platform.

4.1.1 For Payment Processing:

We may share your payment information, including bank account details, credit/debit card information, and transaction history, with payment processors and financial institutions to facilitate tuition fee payments, service fee payments, manage outstanding balances, and handle any financial transactions related to study abroad services. We ensure that all financial transactions are processed securely and in compliance with relevant regulations. However, we are not responsible for financial transactions between you and service providers regarding your study abroad journey.

4.1.2 For Financial Aid and Scholarships:

Information related to scholarship and financial aid applications and awards is shared with relevant educational institutions and financial aid organizations via service providers to process and evaluate applications. This includes details about the student's financial status and academic achievements, which are necessary for awarding scholarships and financial support. We do not share this information directly; however, service providers may share your information.

4.1.3 With Third Parties:

 In some cases, we may share information with trusted third-party service providers who assist us in operating the platform, such as IT support, or data analysis services. These parties are contractually obligated to protect the confidentiality of the information and use it solely for the purposes of providing support to our platform.

4.1.4 Legal and Regulatory Compliance:

 We may disclose information when required by law or in response to legal requests to comply with regulatory requirements, enforce our terms and conditions, or protect the rights, property, or safety of our users and the platform.

4.2. Service Provider’s Information

At StudyCounselors.com.np, we are committed to ensuring the privacy and security of the information we collect from service providers. Here's how we share the information:

4.2.1 With Prospective Students and Users:

We share the provider's official name, seal, logo, images, description of services offered, overview of facilities, certification details, established year of the company, and details of branches and locations on our platform. This information helps students and users make informed decisions about engaging with your services.

4.2.2 With Educational Institutions:

Certification details such as copies of registration certificates, PAN, company license, and proof of authorized representative certificates are shared with relevant educational institutions to verify the authenticity and credentials of service providers listed on our platform.

4.2.3 With Authorized Representatives:

Counselors' personal information, including experience, qualifications, participation records, and images, is shared with educational institutions and other relevant entities to validate the expertise and credibility of the counselors.

4.2.4 With Students for Appointments:

When students book appointments, relevant information such as service offerings, areas of expertise, and details of key personnel are shared to ensure students are connected with the appropriate services and support they need for their educational journey.

4.2.5 For Marketing and Promotional Purposes:

Client testimonials, promotional materials, and case studies may be shared on our platform and through our marketing channels to highlight the success stories and effectiveness of your services, thereby attracting more students and users.

4.2.6 Internal Analysis and Improvement:

Aggregated and anonymized data is used for internal analysis to understand user behavior, preferences, and trends. This helps us improve our platform's functionality and the quality of services provided to both students and service providers.

4.2.7 Legal and Compliance Requirements:

We may disclose information when required by law or in response to legal requests to comply with regulatory requirements, enforce our terms and conditions, or protect the rights, property, or safety of our users and the platform.

4.2.8 Third-Party Service Providers:

Information may be shared with trusted third-party service providers who assist us in operating our platform, such as IT support, marketing agencies, or data analysis services. These parties are contractually obligated to protect the confidentiality of the information and use it solely for the purposes of supporting our platform.

By sharing this information, we aim to create a transparent and effective environment where students can easily access the necessary information to make well-informed decisions, and service providers can reach a wider audience to offer their expertise and services.

4.3 Universities/Colleges (Institutions) Information

At StudyCounselors.com.np, we are dedicated to ensuring the proper use and sharing of information collected from universities and colleges through their authorized representatives. Here's how we share this information:

4.3.1 With Prospective Students and Users:

The institution's official name, seal, logo, images, description of services offered, overview of facilities, program offerings, curriculum, contact information, and location are shared on our platform. This helps students and users gain comprehensive insights into the institution and its offerings.

4.3.2 With Educational Institutions:

Accreditation and certification details, as well as admission-related information, are shared to validate the credibility and authenticity of the institutions listed on our platform. This ensures that students are considering reputable and recognized educational options.

4.3.3 With Students for Decision-Making:

Scholarship opportunities, data on current and past students, and faculty and staff profiles are shared to assist students in making informed decisions regarding their educational choices. This information provides insights into the institution's success, available financial aid, and the qualifications of its teaching staff.

4.3.4 For Marketing and Promotional Purposes:

Promotional literature for the institution's programs, including key achievements and unique aspects, may be featured on our platform and through our marketing channels. This helps attract more students and users by highlighting the institution’s strengths and offerings.

4.3.5 Internal Analysis and Improvement:

Aggregated and anonymized data is used for internal analysis to understand user behavior, preferences, and trends. This enables us to improve our platform’s functionality and the quality of information provided to students.

4.3.6 Legal and Compliance Requirements:

Information may be disclosed when required by law or in response to legal requests to comply with regulatory requirements, enforce our terms and conditions, or protect the rights, property, or safety of our users and the platform.

4.3.7 Third-Party Service Providers:

Information may be shared with trusted third-party service providers who assist us in operating our platform, such as IT support, marketing agencies, or data analysis services. These parties are contractually obligated to protect the confidentiality of the information and use it solely for the purposes of supporting our platform.

Authorized representatives can list university and program-related information only if they have obtained permission from the educational institutions to promote, publish, or list on third-party websites such as our platform. This ensures that all shared information is authorized and aligns with the institution’s consent and policies. By sharing this information, we aim to provide students with the necessary details to make well-informed decisions about their educational paths while promoting the institution's programs and offerings to a broader audience.

5. Copyright and Intellectual Property Rights

At StudyCounselors.com.np, we are committed to respecting and protecting the intellectual property rights of universities, colleges, service providers, students, and all other content contributors. This policy outlines how we handle copyrighted material and intellectual property on our platform and the responsibilities of all users.

Recruitment agents and educational consultancies ("Service Providers") are solely responsible for ensuring that all content, including videos, images, logos, and any other materials, submitted to or listed on the Study Counselors Pvt. Ltd. ("Platform") complies with applicable laws, including copyright and intellectual property laws. This responsibility includes content from their own sources, educational institutions ("Institutions"), or third parties. Service Providers must obtain necessary permissions from Institutions and related third parties for content used on the Platform. If permissions are not obtained, Service Providers must contact the relevant Institutions or parties to request written authorization for their content and email the authorization copy to us within 3 months of the institution's listing. If you already have such authorization, please attach the documents at the time of registration. Otherwise, your listed institutions will be disabled until written approval is received. Service Providers are fully responsible for all content posted on the Platform, regardless of its origin.

5.1 Copyright Policy

Recruitment agents or educational consultancies or authorized representatives ("Agents") are solely responsible for ensuring that all content they submit or list on StudyCounselors.com.np ("Platform") complies with applicable laws, including Copyright and intellectual property laws.

5.1.1 Obtaining Permissions:

Recruitment Agents/Representatives must ensure that they have obtained the necessary permissions from universities or colleges ("Institutions") to use and display any content related to such Institutions on the Platform. If permission has not been obtained, they must contact the Institutions to request written authorization to use their detailed descriptions, images, and other protected content.

5.1.2 Shared Information Usage:

Information about Institutions and their programs is shared and accessible by all authorized representatives. If any data is updated by one consultancy, this updated information can be used by other consultancies listing the same Institution. Any updates made to the data become accessible to all recruitment agents. By using our platform, you agree to this method of shared information usage.

5.1.3 Editing and Responsibility:

All authorized representatives from Institutions can edit and update data as necessary. The last updater's details are recorded in our database, and they are responsible for the accuracy of the entire information provided for that particular Institution or program. If any user provides incorrect, illegal, or harmful content, they may be disqualified and removed from our platform.

5.1.4 Authorization Requirement:

Service providers must either be the main owners, authorized agents, or licensed recruitment agents from providers (such as universities and colleges) globally. They must hold explicit authorization to share and list the Institution and their information on third-party platforms for the purpose of student recruitment and admission. Unauthorized sharing or listing of institutional information is strictly prohibited.

5.1.5 Content Responsibility:

Service providers are responsible for uploading information and programs of their respective Institutions. By uploading content, service providers accept full legal and moral responsibility for any and all claims made by third parties due to the publishing and use of this content.

5.1.6 Content Warranty:

Service providers warrant that all content uploaded is truthful, valid, and legally authorized for use. It must not contain viruses, Trojan horses, infected files, or any illegal, obscene, insulting, objectionable material, or infringe upon any third-party rights, including intellectual property rights, copyrights, or privacy rights.

5.1.7 Liability Disclaimer:

Study Counselors disclaims all responsibility and liability for the content posted by service providers. Users of the Platform acknowledge that Study Counselors is not liable for any damages arising from the use or inability to use the content provided on the Platform.

5.2 Intellectual Property Rights

By uploading content, service providers grant Study Counselors a non-exclusive, royalty-free, worldwide, perpetual authorization to use, display, and distribute the content for the purposes of operating and promoting the Platform.

5.2..1 Trademark Use:

The trademarks, logos, and service marks displayed on StudyCounselors.com.np are the property of their respective owners. Users are prohibited from using any trademark displayed on the platform without the written permission of the trademark owner or Study Counselors Pvt. Ltd.

5.2..2 Content Ownership:

All content, including text, graphics, logos, images, audio clips, and software, is the property of Study Counselors Pvt. Ltd. or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Study Counselors Pvt. Ltd. or content suppliers and is protected by international copyright laws.

5.2.3 User-Generated Content:

Users who post or publish content on our platform grant Study Counselors Pvt. Ltd. a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content. Users must ensure that they have the necessary rights to grant this license for any content they submit.

5.2.4 Reporting Copyright Infringement

If you believe that any content on our platform infringes your copyright, please contact us with a detailed description of the alleged infringement. We will investigate and, if necessary, remove the infringing content promptly.

6. Data Retention:

At Study Counselors Pvt. Ltd., we are committed to responsible data management. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy. After this period, your data will be securely deleted or anonymized, unless we are legally required to retain it for a longer period.

6.1 User Data

6.1.1 Personal Information:

We retain your personal information for as long as you maintain an account with us or as needed to provide you with our services. If you choos to delete your account, we will retain certain data for a reasonable period for record-keeping and legal compliance purposes.

6.1.2 Service Providers’, Institutions’ etc. Information or Content:

We retain information and content of service providers collected through authorized channels for as long as needed for listing purposes, ensuring accuracy and relevance. Upon revocation of authorization, data is securely deleted unless required by law. We maintain measures to protect data and honor deletion requests from users.

6.1.3 Educational and Career Information:

Information related to your educational background and career aspirations will be retained as long as you are an active user of our platform. We keep this information to provide ongoing support for your educational journey.

 6.2 Financial Data

Financial information, such as payment records and transaction history, is retained for as long as required to process payments and comply with financial and tax regulations. This may include keeping certain financial records for a period mandated by local laws.

6.3 Technical and Usage Data

Technical and usage data, including data related to device and website interactions, may be retained for a period necessary to maintain the functionality and security of our platform and to improve our services.

6.4 Legal and Regulatory Requirements

In some cases, we may be required to retain your data for longer periods to comply with legal obligations, resolve disputes, or enforce our agreements. We will adhere to the legal requirements applicable in the jurisdiction in which we operate.

6.5 Children's Data

If we become aware that we have collected personal information from children under the age of 18 without parental consent, we will take steps to delete that information. If you believe we may have collected data from a child under 18, please contact us to request its removal.

6.6 Data Deletion

Upon request or when data is no longer required for the purposes specified in this Privacy Policy, we will take steps to securely delete or anonymize your personal information.

7. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Nevertheless, it's important to acknowledge that no method of transmission over the internet or electronic storage can be guaranteed as completely secure. You should take measures to protect your own personal information as well.

8. Your Rights

You have specific rights concerning your personal information, including:

8.1 Access: The right to request access to your personal data.

8.2 Correction: The right to rectify inaccurate or incomplete data.

8.3 Deletion: The right to request the deletion of your data when certain conditions are met.

8.4 Opt-Out: The right to opt-out of marketing communications at any time.

8.5 Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us through the details provided in the "Contact Us" section below.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our Platform. You can manage your preferences and opt-out of certain cookies as explained in our Cookie Policy.

9.1 Types of Cookies We Use

9.1.1 Essential Cookies:

These cookies are necessary for the functioning of our platform. They enable core functionalities such as user authentication and account management.

9.1.2 Functional Cookies:

These cookies enhance your browsing experience by remembering your preferences and settings. For example, they may remember your language preferences or display settings.

9.1.3 Analytical Cookies:

We use analytical cookies to collect information about how you interact with our platform. This helps us analyze and improve the performance of our website.

9.1.4 Marketing Cookies:

Marketing cookies are used to track your browsing behavior across websites. They enable us to deliver targeted advertisements that are relevant to your interests.

9.2 How We Use Cookies

When you use and access the Platform, we may place a number of cookies files in your web browser. We use cookies for the following purposes:

To enable certain functions of the Platform

To provide analytics

To store your preferences

To enable advertisement delivery, including behavioral advertising

9.3 Third-Party Cookies

In addition to our own cookies, we may also use third-party cookies provided by trusted partners. These cookies may be used for analytics, advertising, or other purposes as outlined in their respective privacy policies.

9.4 Managing Cookies

You have the option to manage or disable cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of our platform.

10. Third-Party Links and Content Liability:

Our platform, StudyCounselors.com.np, may include links to third-party websites, services, or content, including videos (e.g., YouTube, Vimeo etc.) provided by service providers. These links are intended for convenience and informational purposes. Study Counselors Pvt. Ltd. is not responsible for the content, privacy practices, or policies of these third-party websites, and any issues arising from the use of such links are outside our control.

We do not endorse or control the content linked through these third-party websites, and your interactions with them are governed by their respective terms and privacy policies. Study Counselors Pvt. Ltd. disclaims any liability for problems, inaccuracies, or security risks associated with third-party content or services linked through our platform. While we make reasonable efforts to ensure that the third-party links on our platform are reputable and relevant to your educational journey, we cannot guarantee the accuracy, security, or quality of the content and services they provide.

11. Data Subject Requests

If you wish to exercise your rights regarding your personal data under applicable data protection laws, such as accessing, modifying, or deleting your data, you may submit a data subject request by contacting us through the information provided in the "Contact Us" section of this Privacy Policy. We will respond to your request in accordance with legal requirements.

12. Complaints

If you have concerns or complaints about our data handling practices or believe your privacy rights have been violated, please contact us. We take such matters seriously and will work to address your concerns promptly. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

13. Consent and Acceptance for Service providers(Representative):

By utilizing our services, including listing on our website and furnishing your personal information, you acknowledge and consent to the practices delineated in this Privacy Policy. You agree to abide by our data collection, utilization, and sharing policies as delineated herein. If you disagree with these practices, we kindly request you refrain from using our services. Additionally, you acknowledge and agree to adhere to the following Policy:

13.1 The Service Providers must meet all eligibility requirements as set forth by the Platform, including but not limited to, registration, valid licensing and certifications etc.

13.2 Service providers must accept that the platform can communicate with users (students) through email, calls, social media, platform notifications, or other means to facilitate updates regarding their study abroad journey. These communications are intended to gather feedback, assess student satisfaction with service providers, monitor student status related to their study abroad plans, and provide important updates, notifications, or announcements.

13.3 Service providers must be either the main owners, authorized agents, or licensed recruitment agents from providers (such as universities and colleges) globally. They must hold explicit authorization to share and list the institution's information and content on their own websites as well as third-party platforms for the purpose of student recruitment and admission. Any unauthorized sharing or listing of institutional information is strictly prohibited. Authorized representatives can list university and program-related information only if they have obtained permission from the educational institutions to promote, publish, or list on third-party websites such as our platform. Any legal issues that arise, including those related to copyright, intellectual property protection, and other rights, must be the responsibility of the authorized representative (authorized educational consultancy). The platform is not responsible for such legal liabilities.

13.4 Service providers on the Platform are responsible for uploading information and programs of their respective institutions. By uploading content, you accept full legal and moral responsibility for any and all claims made by third parties due to the publishing and use of this content. Study Counselors does not own or endorse uploaded content.

13.5 All service providers listed on the Website are solely responsible for the accuracy and completeness of their listing information. The Service Providers shall not provide false or misleading information or engage in any fraudulent or unethical practices.

13.6 Service providers warrant that all content uploaded is truthful, valid, and has the right to be used. It should not contain viruses, Trojan horses, or infected files, and must comply with all applicable laws and regulations. Content must not be pornographic, illegal, obscene, insulting, objectionable, or infringe upon any third-party rights, including intellectual property rights, copyrights, or privacy rights.

13.7 Study Counselors disclaims all responsibility and liability for the content posted by service providers. Users of the Platform acknowledge that Study Counselors is not liable for any damages arising from the use or inability to use the content provided on the Platform.

13.8 Service providers retain all intellectual property rights to the content they upload on the Platform. By uploading content, service providers grant Study Counselors a non-exclusive, royalty-free, worldwide, perpetual authorization to use, display, and distribute the content for the purposes of operating and promoting the Platform.

13.9 The Service Providers shall maintain high standards of quality in its services and shall provide satisfactory services to the Platform’s users.

13.10 The Company reserves the right to remove or modify any listing and content that violates our policies at any time and without prior notice or that we deem to be inappropriate or inaccurate.

13.11 The Company is not responsible for any services offered by the listed service providers, and we do not endorse or guarantee any such services.

14. Consent and Acceptance for Users (Students or Visitors):

14.1 At StudyCounselors.com.np, we prioritize your privacy and are committed to protecting your personal information. When you create an account, complete your profile, or book an appointment with a service provider on our platform, we may collect personal information such as your name, email address, phone number, date of birth, passport number, education history, and related certificates.

14.2 We will only use your personal information in accordance with our Privacy Policy. We will not disclose your personal information to third parties without your consent, except where required by law or as necessary to provide you with our services.

14.3 Your personal information may be accessed by different service providers with whom you have made an appointment for processing study abroad applications. While we facilitate connections between you and these service providers, we are not responsible for the misuse of your personal information by the service providers you engage with. We strongly advise you to research and verify the credibility of service providers before making an appointment, as your personal information will be shared with them upon appointment.

14.4 After students complete their appointments, the platform and service providers can conduct follow-up surveys to gather feedback on users’ experiences and track their career progress.

By using our services, you explicitly consent to such data sharing. You can manage your consent preferences by adjusting your account settings.

15. Data Breaches

In the event of a data breach, we will take prompt action to contain and investigate the breach, and notify affected clients in accordance with applicable laws.

16. Governing Law

This Privacy Policy is governed by the laws of Nepal, and any disputes shall be subject to the exclusive jurisdiction of the courts in Nepal.

17. Policy Amendments

We reserve the right to amend this Policy from time to time. Any revisions to the Policy will be posted on this website. You should check this page occasionally to ensure you are happy with any changes.

18. Disclosure outside Nepal

We may disclose your Personal Information to overseas recipients such as education institutions located outside Nepal, overseas visa agencies, English test centers, Universities or Colleges, professional bodies, commercial organizations, or regulatory authorities and other different service providers when you have sought our assistance to apply for study at those institutions or where disclosure is required for verification purposes. As such, the location of these overseas recipients would depend on the specific institutions to which you apply or where such verification is required.

19. Google Analytics

We use Google Analytics to measure and analyses its internet usage to ensure the site meets Study Counselors’ business objectives with advertisers and users. Individual privacy is protected but we gain insights on how to make the site more useful for advertisers as well as our users. Data collected from this analysis include:

• The number of page views (or page impressions) that occur on our sites;

• The number of unique visitors;

• How long these unique visitors (on average) spend on our sites;

• Common entry and exit points to our sites;

• Files downloaded from the site; and

• Forms filled in on the site.

By accessing and using this website (or other websites owned and operated by Study Counselors, you accept and agree to Study Counselors’ Privacy Policy without limitation or qualification.

We will not without your prior consent disclose Personal Information collected about you on this website to any other party.

Study Counselors’ Privacy & Cookies Policy applies solely to information collected by us and may differ from the policies of other companies’ or organizations’ websites that you link to from this website.

20. Rating and Review Policy:

Our website employs a rating system to evaluate various services, including service providers, branches, counselors, institutions, and education programs. Ratings are determined using a formula based on the feedback provided by visitors to the website. You agree to the terms of this rating and Review policy determined by Study Counselors Pvt. Ltd. But in the case of rating Universities or Colleges, Representatives or Recruitment agents must obtain permission from the respective Universities or Colleges to participate in our review and rating system.

20.1 Rating Formula:

The total number of rating stars received is divided by the number of viewers who have submitted ratings and reviews. This calculation yields the overall rating for the respective service. If the final result is a decimal value, one star will be automatically added to the rating value. For example: If one viewer gives a 4-star rating and another viewer gives a 2-star rating, the total rating stars would be 6. Dividing this by the 2 viewers results in an overall rating of 3.

20.2 Authorization Requirement:

Service providers must obtain authorization to give ratings to their listed institutions and educational programs in accordance with our rating formula. You must secure permission from the respective universities or colleges to participate in the rating and review system developed by our platform. By accepting our Rating and Review Policy, service providers agree to follow the established guidelines and utilize the rating formula provided by Study Counselors Pvt. Ltd.

20.3 Review Process:

20.3.1. Visitors to the website are encouraged to provide ratings and reviews based on their experiences with the services.

20.3.2 Ratings and reviews should be honest, fair, and relevant to the quality of the service received.

20.3.3 Inappropriate or fraudulent reviews will be removed to maintain the integrity of the rating system.

20.3.4 Users are allowed to update or modify their ratings and reviews if necessary.

20.4 Data Usage:

20.4.1 Ratings and reviews may be displayed publicly on our website to assist other users in making informed decisions.

20.4.2 Personal information of reviewers will be kept confidential and will not be shared without consent.

20.4.3 We reserve the right to use aggregate rating data for analytical and promotional purposes.

20.5 Authorization Acceptance:

By listing their services on our platform, service providers agree to accept our Rating and Review Policy, including the use of the established rating formula and adherence to the outlined guidelines. Institutions and their programs are also subject to ratings and reviews. Representatives or Recruitment agents must obtain permission from Universities or Colleges to participate in our review and rating system.

21. Changes to this Privacy & Cookies Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, the evolution of our services, or for compliance with legal and regulatory requirements. We will notify you of any material changes through prominent notices on our website or other appropriate communication channels.

22. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please do not hesitate to contact us at:

Email: studycounselors@gmail.com

Phone- +977-9705-666006

Address: Mahalaxmi - 05, Lalitpur, Nepal

www.StudyCounselors.com or www.StudyCounselors.com.np

Effective Date: 2081-10-21